PRIVACY POLICY

Life Unloaded is a sole trader business offering personal concierge services, including pet care, home help, and event support in North Hertfordshire and surrounding areas. If you have any questions about this policy or your data, you can reach me at:

📧 sam.allen@lifeunloaded.co.uk

Depending on how you use my services, I may collect the following personal information:

• Your name and contact details (email, phone number)

• Your address (for services at your home or pet drop-ins)

• Information about your pets (name, breed, medical needs, etc.)

• Booking preferences and availability

• Notes about services requested or provided

• Payment details (handled securely via third-party platforms like Stripe)

I collect and use your data to:

• Communicate with you about bookings and services

• Deliver the services you've requested

• Send confirmations, reminders, or follow-ups

• Respond to your messages or enquiries

• Maintain records for business and tax purposes

I will never sell, rent, or share your personal data with third parties for marketing purposes.

To help run things smoothly, I may use trusted third-party tools (such as Google Workspace, Stripe, and TidyCal) for scheduling, payments, and communications. These platforms are responsible for their own data security and comply with GDPR standards.

Your information is stored securely and only for as long as necessary. I regularly review and delete data that’s no longer needed. If you’d like me to delete your information at any time, just ask. 

Under UK GDPR, you have the right to:

• Access the personal data I hold about you

• Request corrections if something’s not accurate

• Ask me to delete your data

• Withdraw your consent at any time

To exercise any of these rights, email me at sam.allen@lifeunloaded.co.uk

This website may use cookies (like Google Sites tracking or embedded forms) to help improve your experience. You can adjust your cookie settings in your browser at any time. 

I may update this Privacy Policy from time to time. Any major changes will be clearly communicated on this website. 

Feel free to get in touch if you have any questions about how your data is handled. I’m committed to being transparent, respectful, and keeping things simple. 

sam.allen@lifeunloaded.co.uk